Not always first

I had to find a new drugstore to use since we moved. I picked a CVS near the apartment when I needed to get a prescription filled last week. The visit was like an interview, I wanted to see how well I was treated and to check the condition of the store. Then I would decide if we would be using them from now on. The clerk at the back pharmacy was very friendly and helpful. The prescription was filled on time and without any problems transferring from the old drugstore. They got the job as far as I was concerned. That is until I returned the next day for some shaving cream.

There was a long line at the front register with only one register open. After waiting a few minutes, another cashier was called to the front to help out. The young man came up right away and opened another register. The line started moving again. When I finally got up to the register, with the cash in my hand ready to move, the phone rang. The kid said to me “excuse me, I have to get this.” When he answered the phone he said “Thank you for calling CVS, where the customer always comes first.” Of course I couldn’t let that go, I immediately said to him, “yes as long as you’re a phone customer.” He didn’t like my comment but he could see I was irritated after waiting for a long time only to be cut off by someone that wasn’t even in the store. Maybe he learned his lesson from me but I doubt it.